Microsoft Dynamics CRM - Statement of Direction

August 2008

Executive Summary

Microsoft is bringing new innovations to customer relationship management (CRM) software with Microsoft Dynamics® CRM. It is a flexible CRM solution that fits your people, fits your business, and fits your environment. This document outlines the future direction of Microsoft Dynamics CRM through to the next major release, Microsoft Dynamics CRM “V.Next” which is targeted for release in late 2009/early 2010.

We expect to update this document with further details on a quarterly basis.

Microsoft Dynamics CRM launched in 2003 with versions 1.0 and 1.2 [2.0], followed by version 3.0 in December 2005. The current release, Microsoft Dynamics CRM 4.0 was released in 2007 and delivers enhanced CRM capabilities across sales, service and marketing. The Dynamics CRM 4.0 architecture supports multi-language and multi-currency requirements as well as multi-tenancy for enterprise and on-demand CRM deployments. Dynamics CRM 4.0 also delivers a number of advances in reporting and workflow (which now runs on the enterprise Windows® Workflow Foundation platform).

The primary goal from the very first release of Microsoft Dynamics CRM has been to deliver a CRM solution that users feel comfortable working with and is a natural part of their daily work activities. Our objective has been clear; to drive maximum user adoption of the CRM solution by delivering it through standard and familiar Microsoft desktop applications that users know and understand.

Today, Microsoft Dynamics CRM is available to customers in a variety of subscription or ownership models:

  • On-premise: customers may choose to purchase the licenses and run the application on their own servers.
  • On-demand: customers may subscribe to the software on a per user per month basis as follows: Partner-hosted: a subscription via one of many global hosting partners, Microsoft-hosted: a newly-launched subscription service directly from Microsoft called Microsoft Dynamics CRM Online.

Our mission is to deliver software and services that enable extraordinary customer relationships with world-class business results. This document is structured around the major areas of innovation over the next two years, namely:

  • Microsoft Dynamics CRM 4.0 roadmap
  • Microsoft Dynamics CRM Online roadmap
  • Microsoft Dynamics CRM “V.Next”

NOTE: This document is not intended to be a detailed specification; it needs to be noted that individual features may be added, amended or dropped during these timelines.

The Microsoft Dynamics CRM Team

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