Downloads Area

We're pleased to provide a series of resources regarding CRM, managed services, SaaS and Microsoft Dynamics to help you build your business case for implementing a CRM solution.

Stay in touch

We provide these downloads free without obligation, but we would appreciate it if you would provide us with your email address, name and telephone number, so that we can contact you in the future with our news, invitations to our events, or ideas. Please complete the form at the bottom of this page if you are happy for us to collect your information. We promise that we will not pass on your details to any other organisation.

Implementing CRM

Mini-whitepaper: Implementing CRM, Fast! (539 KB)
The People Ready Business (190 KB)




Microsoft Dynamics CRM

Microsoft Dynamics CRM 4.0 User Guide (3.8 MB)
Microsoft Dynamics CRM 4.0 for Sales Professionals (910 KB)
Microsoft Dynamics CRM 4.0 for Marketing Professionals (868 KB)
Microsoft Dynamics CRM 4.0 for Customer Services Professionals (868 KB)
Top 10 reasons why your CRM should be Microsoft Dynamics CRM 4.0 (434 KB)
Microsoft Dynamics CRM 4.0 Enterprise Performance and Scalability (384 KB)

Microsoft CRM Product Reviewer's Guide (850 KB)










Hosted or On-Premise?

Mini-whitepaper: Why go hosted? (438 KB)
Hosted CRM gives SME's big-business customer management (728 KB)