Microsoft Dynamics CRM 4.0 for Customer Services, Technical Support and Help Desks

Microsoft CRM can help your Customer Services team to track enquiries and new requests, manage their support issues and technical support cases. Overall it means consistent, efficient service that helps you retain profitable customers.

For Customer Service teams a key requirement is the ability to customise and configure workflows. Microsoft CRM is flexible and simple to use and achieves these benefits:

  • Deliver superior customer service
    Quickly log, analyze, and resolve service issues with streamlined access to service contracts, frequently asked questions, and historical customer information.
  • Manage work more efficiently
    Microsoft Dynamics CRM delivers CRM as a natural extension of Microsoft Outlook. Manage customer incidents, and all service contacts.
  • Automate service processes
    Assign, manage, and resolve support incidents with automated routing, queuing, and escalation of service requests, along with case management, communications tracking, and auto-response e-mail.
  • Resolve issues quickly and accurately
    Improve your first call resolution rates using a searchable, shared knowledge base of articles organized by product and service category.
  • Find and schedule qualified service professionals
    Quickly search and dispatch skilled service professionals, tools, and resources across service locations to deliver value-added services for your customers.
  • Help increase customer satisfaction
    Proactively measure customer satisfaction during each service interaction to help ensure long-term customer loyalty.

 Download more information about Microsoft Dynamics CRM 4.0 for Customer Services professionals