Increase people are CRM addicts. We've used lots of different CRM systems in our roles as marketing, sales, service and support professionals. We've all found different ways of making CRM systems help us perform a better service for our customers. We set up Increase to help other companies figure our their CRM strategies, processes and requirements and then select and implement the best CRM solution for their business.
Earning Customer Loyalty Every Month
While helping Rackspace Managed Hosting with their CRM solution, we got addicted to the on-demand, managed hosting business. Rackspace enables all sorts of organisations to enjoy the benefits of on-demand technology, backed by their legendary Fanatical Support™. Rackspace earn their customers' loyalty every single month and most of their new customers are referred by existing customers.
Time for ASPs Again?
Increase wondered how it could help our customers experience the magic of on-demand technology in their CRM projects. We had experience working with hosted CRM application service providers but in the late ‘90s the ASP technology and business models had proved a barrier to success. Some of our customers had tried some of the new breed of on-demand CRM software providers, but had been put off by the poor levels of service they had received.
Finding the Right Partners
Increase began working with Microsoft and quickly realised that the easy-to-use interface of Microsoft Dynamics CRM 3.0 meant that it was going to be a big hit with Microsoft Office users everywhere. Once we had found the right software we needed to craft the right service. Working with our partners at Microsoft and Rackspace we developed a brand new hosted Microsoft Dynamics CRM service that combines superior software with state-of-the art infrastructure and superlative customer service and support. All this is underpinned by Increase's proven approach to the successful delivery of user friendly, addictive CRM solutions. We call it Beyond Demand™.
The Future Is Here
Today, Increase is a thriving young hosted Microsoft Dynamics CRM solution provider. We know we're new kids on the block, but the experience and passion of our people and partners, as well as a range of exciting services, makes for a compelling story.