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Increase Customers

Increase provides CRM solutions to organisations that are passionate about improving the service delivered to their customers.

We often work with small and medium-sized companies looking to enhance their competitiveness, but we're also fortunate to have worked with some of the world's largest and most respected companies, including: Henderson Global Investors, JPMorgan, MessageLabs, Parcelforce Worldwide and Pipex Communications.

Business Post Group plc is one of the largest independent express delivery companies in the UK. Established over 30 year ago, Business Post has an 8% market share and is the fourth largest operator in its sector. As part of its drive to improve the effectiveness of its marketing and sales operations, Increase helped Business Post implement a new CRM solution to streamline its customer processes.

EDF Energy employs over 11,000 people and supplying gas and electricity to over five million customers, and is one of the largest energy companies in the UK. EDF Energy is also a major electricity generating company – developers of the largest offshore wind generation in the UK and electricity distributors to over a quarter of the country’s population. In order to enhance EDF Energy’s services to its large business customers, Increase helped define the customer requirements for a new customer portal integrated with EDF Energy’s CRM and billing systems.

Henderson Global Investors was founded in 1934 and is a leading investment manager, providing a wide range of investment products and services to institutions and individuals in Asia, Europe and North America. Henderson manages over £67.7 billion (as at 31 December 2005) in assets and employs around 900 people worldwide. When Henderson Private Capital wanted to build closer ties with its investors and investees, they selected Increase to help them define their business processes and system requirements, and then select and implement a new CRM solution.

JP Morgan Asset Management, the investment management part of JP Morgan Chase, provides a wide range of investment expertise to clients around the world. The European sales teams at JP Morgan Asset Management wanted to replace their existing CRM system and implement a new easier-to-use CRM system integrated into their investment data warehouse. They selected Increase to ensure user adoption of the new CRM solution.

MessageLabs Group is a global organisation with over 600 employees, and has offices in the Europe, US and Asia Pacific. As the holding company for MessageLabs and Star, the Group is a leading provider of managed technology services to businesses around the world. To help improve the performance of its sales operation Increase has provided MessageLabs Group with CRM solutions for quote and proposal management that have radically improved sales effectiveness.

Parcelforce Worldwide has provided a vital link for British businesses needing to send express shipments internationally and in the UK for over 14 years. Parcelforce Worldwide has a long history as part of the Royal Mail Group and delivers high quality services for over 30,000 customers across the country.

Working together with Concentrix, an Increase Implementation Partner, we helped replace a legacy CRM system with a new web-based and hosted CRM solution that improved the marketing and sales effectiveness of hundreds of users as well as saving Parcelforce Worldwide a significant investment in their internal IT operations.

Pipex Communications is one of the UK's longest established internet service providers - helping people, small businesses and major companies get online since 1991. Today they provide broadband, dial-up, hosting, domains and wireless services, keeping Pipex at the forefront of the communications industry. As part of a strategic initiative to improve their competitiveness, Increase delivered Increase CRM, our hosted Microsoft Dynamics CRM solution with Beyond Demand support to the Pipex sales and marketing team in just five days.

Rackspace Managed Hosting was founded in 1998 and is headquartered in the US, with EMEA headquarters in London.  Rackspace has over 9,000 managed hosting customers worldwide, equating to 1% of the Internet.  In Europe, Rackspace has been doubling the business year on year and in 2005 grew by 84%, achieving the milestone of 2,000 customers across 57 countries. Rackspace selected Increase to help replace two client/server CRM systems with a single, global browser-based CRM solution that supported best practise processes and allowed the global marketing and sales teams to collaborate during the lead generation process for the first time.

SunGard, with annual revenue of £7 billion, is a global leader in software, processing and business continuity solutions for information-dependent enterprises. SunGard serves more than 25,000 customers in more than 50 countries, including the world's 50 largest financial services companies. Sherwood International, now SunGard iWORKS, selected Increase to help them deliver massive usability improvements to their CRM system when they were implemented a new global, web-based CRM solution for sales and marketing users.

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