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Beyond Demand

Our purpose is simple: to help our customers woo their customers by providing addictive CRM software as a service because we believe that everyone deserves an outrageously magnificent customer experience. That's what Beyond Demand is all about.

Beyond Demand is our service philosophy and a way of life for our CRM addicts. Beyond Demand helps inspire our CRM heroes to always strive to ensure that your Increase CRM users become addicted to our service. This philosophy is reflected in our service level agreements, our performance feedback reviews and our recruitment effort. Ultimately, our willingness to go Beyond Demand is reflected in our customer satisfaction and our Net Promoter Score® too.

Increase CRM Support

Our service desk provides your users with answers all their queries. You can contact the service desk by phone, email, online chat or through our secure customer portal. Our customers have unlimited access to our service desk for requesting an upgrade, querying a bill, suggesting a change, reporting an incident or just seeking help and advice with Microsoft CRM.

Increase CRM Hero and Customer Champion

Your Increase CRM service includes your own CRM Hero and Customer Champion. Our CRM Heroes and Customer Champions are passionate, certified CRM professionals; and, of course, they've all been genetically tested as to ensure they are CRM addicts.

  • CRM Hero. Your CRM Hero is dedicated to ensuring that your Microsoft CRM solution is fast, secure and flawless and they are responsible for overseeing all your support incidents and system enhancements.

  • Customer Champion. Your Customer Champion is your single point of contact, accountable for ensuring your users are addicted to our service. They'll analyse how you're using Increase CRM and help you find ways to get more out of our service. They're responsible for ensuring that we meet our service level guarantees.

Increase provides CRM training, CRM system implementation, CRM system enhancement and CRM system administration services.

Find out more about our CRM services...

Dedicated Apps

Increase provides application availability and response time gurantees to all our hosted customers.

Find out about our service level guarantees...

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